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<div style=""><b style="font-weight: 700">Zycus </b>is looking for <b style="font-weight: 700">Program Manager - Customer Success</b> with at least 10 to 15 years of experience in a Customer Success or Account Management role. In this role you will Identify, nurture the cross-sell and up-sell opportunities, manage renewals, ROI, NPS, showcasing product capabilities to existing customers &amp; managing overall pulse of the Account portfolio aligned as part of the US Region with your Team. Providing solutions for Customers during operations, manage &amp; own escalations. Support Pre-Sales activities, which includes responding to RFPs &amp; attending and presenting demos with the help of the Solution Consultants.</div><div style=""><br></div><div style="">The Program Manager - Customer Success &amp; Operations will work as part of Technical Account Management Team to deliver analytical, solution-oriented services to Fortune 500 clients.</div><div style=""><br></div><div style="">Based upon experience, specific responsibilities may include:</div><div style=""><br></div><div style=""><b style="font-weight: 700">Role and Responsibilities:</b></div><div style=""><br></div><ul>  <li style="">&nbsp;You will be responsible for customer relationship with our global Enterprise customers and customer retention along with other areas which fall under the global customer success portfolio.</li>  <li style="">&nbsp;Design and build Customer Success Strategy to create a strong and loyal customer base and ensuring company's growth</li>  <li style="">&nbsp;Identify opportunities for continuous improvement</li>  <li style="">Help foster company-wide culture of Customer Success</li>  <li style="">&nbsp;Be passionate about Customer success through Continuous Value Engineering and Operational Delight</li>  <li style="">Be a trusted advisor to customer and build relationships with Customer's C-Level for aligning Customer's vision and key KPIs with Zycus' Continuous Value Delivery Framework</li>  <li style="">Improve customer experience, develop strategies to address issues &amp; improve CX/ NPS</li>  <li style="">Generate leads and opportunities for cross-sell to Customer Account Management Team</li>  <li style="">Own Zycus' Renewal and be responsible to exceed targets through Continuous Adoption and Value Tracking for customer</li>  <li style="">Create ROI and Value proposition to customer for continued renewal of contracts and business growth. Work with Customer Account Management team in drafting Contracts / amendments for renewals.</li>  <li style="">Responsible for continuous improvement in Operational Excellence for Value Consulting, Issue Management and Support.</li>  <li style="">Should have experience of leading large teams/ direct reportees with handsome experience in refactoring business processes for higher efficiency and customer delight.</li>  <li style="">Manage the delivery and follow-ups of proactive support designed to reduce costs and reactive support cases.</li>  <li style="">Define processes for delivering solution effectively with high quality, productivity and early / on-time delivery.</li>  <li style="">Get high customer satisfaction on all projects (min 8 on a scale of 10) with a focus on moving towards Perfect 10</li>  <li style="">Has extensive experience in handling global Customer majorly US, EMEA, APAC &amp; ANZ. (Role is for US Region/ Accounts)</li>  <li style="">Create / enable creation of project planning document and sign-off in the Operational phase.</li>  <li style="">Create environment for knowledge sharing within team to boost technical / operational knowledge.</li>  <li style="">Own customer reference ability target for greater than 80%</li></ul>

Mumbai

Senior Customer Success Manager

Bengaluru

<div style=""><b style="font-weight: 700">Zycus </b>is looking for <b style="font-weight: 700">Associate Director - Customer Success</b> with at least 10 to 15 years of experience in a Customer Success or Account Management role. In this role you will Identify, nurture the cross-sell and up-sell opportunities, manage renewals, ROI, NPS, showcasing product capabilities to existing customers &amp; managing overall pulse of the Account portfolio aligned as part of the US Region with your Team. Providing solutions for Customers during operations, manage &amp; own escalations. Support Pre-Sales activities, which includes responding to RFPs &amp; attending and presenting demos with the help of the Solution Consultants.</div><div style=""><br></div><div style="">The Associate Director - Customer Success &amp; Operations will work as part of Technical Account Management Team to deliver analytical, solution-oriented services to Fortune 500 clients.</div><div style=""><br></div><div style="">Based upon experience, specific responsibilities may include:</div><div style=""><br></div><div style=""><b style="font-weight: 700">Role and Responsibilities:</b></div><div style=""><br></div><ul>  <li style="">&nbsp;You will be responsible for customer relationship with our global Enterprise customers and customer retention along with other areas which fall under the global customer success portfolio.</li>  <li style="">&nbsp;Design and build Customer Success Strategy to create a strong and loyal customer base and ensuring company's growth</li>  <li style="">&nbsp;Identify opportunities for continuous improvement</li>  <li style="">Help foster company-wide culture of Customer Success</li>  <li style="">&nbsp;Be passionate about Customer success through Continuous Value Engineering and Operational Delight</li>  <li style="">Be a trusted advisor to customer and build relationships with Customer's C-Level for aligning Customer's vision and key KPIs with Zycus' Continuous Value Delivery Framework</li>  <li style="">Improve customer experience, develop strategies to address issues &amp; improve CX/ NPS</li>  <li style="">Generate leads and opportunities for cross-sell to Customer Account Management Team</li>  <li style="">Own Zycus' Renewal and be responsible to exceed targets through Continuous Adoption and Value Tracking for customer</li>  <li style="">Create ROI and Value proposition to customer for continued renewal of contracts and business growth. Work with Customer Account Management team in drafting Contracts / amendments for renewals.</li>  <li style="">Responsible for continuous improvement in Operational Excellence for Value Consulting, Issue Management and Support.</li>  <li style="">Should have experience of leading large teams/ direct reportees with handsome experience in refactoring business processes for higher efficiency and customer delight.</li>  <li style="">Manage the delivery and follow-ups of proactive support designed to reduce costs and reactive support cases.</li>  <li style="">Define processes for delivering solution effectively with high quality, productivity and early / on-time delivery.</li>  <li style="">Get high customer satisfaction on all projects (min 8 on a scale of 10) with a focus on moving towards Perfect 10</li>  <li style="">Has extensive experience in handling global Customer majorly US, EMEA, APAC &amp; ANZ. (Role is for US Region/ Accounts)</li>  <li style="">Create / enable creation of project planning document and sign-off in the Operational phase.</li>  <li style="">Create environment for knowledge sharing within team to boost technical / operational knowledge.</li>  <li style="">Own customer reference ability target for greater than 80%</li></ul>

Associate Director - Customer Success

<div style="">We are looking for a <b style="font-weight: 700">Director of Engineering</b> to lead one of our key product engineering teams. This role will report directly to the VP of Engineering and will be responsible for successful execution of the company's business mission through development of cutting-edge software products and solutions.</div><ul>  <li style="">As an <b style="font-weight: 700">owner of the product</b> you will be required to plan and execute the <b style="font-weight: 700">product road map</b> and provide <b style="font-weight: 700">technical leadership</b> to the engineering team.</li>  <li style="">You will have to <b style="font-weight: 700">collaborate</b> with Product Management and Implementation teams and build a commercially successful product.</li>  <li style="">You will be responsible to <b style="font-weight: 700">recruit &amp; lead a team</b> of highly skilled software engineers and provide strong hands on <b style="font-weight: 700">engineering leadership</b>.</li>  <li style="">Requirement <b style="font-weight: 700">deep technical knowledge</b> in Software Product Engineering using <b style="font-weight: 700">Java/J2EE, Node.js, React.js, fullstack, NosqlDB, mongodb, cassandra, neo4j, elastic search, &nbsp;kibana, elk, kafka, redis, , kubernetes, &nbsp;&nbsp;&nbsp;apache, solr, activemq, rabbitmq, spark, scala, sqoop, hbase, hive, websocket, webcrawler, springboot, etc.&nbsp;</b>is a must.</li></ul><div style=""><br></div>

Director of Engineering 

Pune

<div style=""><b style="font-weight: 700">The Vice President of Sales </b>will be responsible for driving sales efforts of our ESG Product Lythouse. As our SaaS Sales Leader in this region, you will lead a highly experienced Sales Team and drive sales strategies and action plans to meet our customer acquisition and revenue growth objectives. The VP of Sales for Lythouse at Zycus will be managing a team of Sales Directors selling Enterprise SAAS Software and New Customer Acquisition in the region.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Responsibilities:</b></div><ol>  <li style=""><b style="font-weight: 700">Sales Strategy and Planning: </b>Develop and execute an effective sales strategy to sell into large enterprise accounts. Mentor, and inspire a high-performing software sales team, fostering a culture of excellence and collaboration.</li>  <li style=""><b style="font-weight: 700">Sales Leadership: </b>Provide strategic direction and leadership to the sales team, ensuring they meet and exceed revenue targets. Foster a high-performance sales culture, emphasizing accountability, motivation, and continuous improvement.</li>  <li style=""><b style="font-weight: 700">Customer Acquisition: </b>Oversee customer acquisition strategies to expand the customer base.</li>  <li style=""><b style="font-weight: 700">Partnerships and Alliances: </b>Identify and establish strategic partnerships and alliances to enhance revenue streams. Collaborate with cross-functional teams to leverage partnerships for mutual success.</li>  <li style=""><b style="font-weight: 700">Sales Performance Analysis: </b>Implement metrics and key performance indicators (KPIs) to assess and improve sales performance. Utilize data analytics to gain insights into market trends, customer behavior, and competitive landscapes.&nbsp;</li>  <li style=""><b style="font-weight: 700">Forecasting and Budgeting: </b>Develop and manage sales forecasts and budgets. Provide regular reports to executive leadership on sales performance and achievements.</li>  <li style=""><b style="font-weight: 700">Innovation and Adaptation: </b>Stay abreast of industry trends, emerging technologies, and market shifts to identify opportunities for innovation. Lead the organization in adapting to changing market conditions and customer needs.</li>  <li style=""><b style="font-weight: 700">Cross-functional Collaboration: </b>Collaborate with cross-functional teams to ensure alignment of sales strategies with product development, marketing, and customer success.</li></ol>

VP of Sales - Lythouse

<div style="">Zycus is looking for <b style="font-weight: 700">Director / &nbsp;Associate Director of IT Infrastructure</b> with hands-on experience in <b style="font-weight: 700">SaaS Infrastructure, </b>Hybrid environment of <b style="font-weight: 700">Data Center Operations</b>, <b style="font-weight: 700">Cloud</b> and <b style="font-weight: 700">virtualization</b> based technologies of <b style="font-weight: 700">Amazon Web Services (AWS), VMWare, Azure, etc.</b></div><div style=""><br></div><div style=""><b style="font-weight: 700">Roles &amp; Responsibilities</b></div><ul>  <li style="">Strong experience with Hybrid environment of Data Center Operations, Cloud and virtualization based technologies of Amazon Web Services (AWS), VMWare, Azure, etc</li>  <li style="">Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value - eg. CI/CD, DevOps implementation of Infrastructure-as-Code (IaC),</li>  <li style="">Drive technology transformation for IT Infrastructure - Compute, Storage and leading strategic initiatives - IaaS (Infra as a Service), Platform as a Service (PaaS), AI/ML and DevOps</li>  <li style="">Migrating experience with existing on-premises application to Cloud platforms of AWS /Azure.</li>  <li style="">Drive Zycus’ Cloud strategy. Excessively focused on Standardization on X86 and extreme virtualization using Suitable Hypervisor, VMWare, Nomad / Kubernetes as native on bare metal.</li>  <li style="">Deliver best-in-class infrastructure engineering &amp; operations solutions and processes. Drive the adoption of automation and end-to-end solutions within the team, with focus on continuous incremental improvements.</li>  <li style="">Be the proponent and ensure the adoption of automated preventive maintenance to pro-actively manage the SaaS infrastructure and ensure overall system stability</li>  <li style="">Be the Architect of Cloud Infrastructure and continuously identify opportunities for consolidation of technology platforms, automation, cost savings, and service quality improvement.</li>  <li style="">Cloud Scaling, from an IT resource perspective to handle increased or decreased usage demands.</li>  <li style="">Understand and drive SRE culture within Infrastructure team and Support teams.</li>  <li style="">Manage 24x7 support team, and lead SMEs of Infrastructure and Middleware teams to manage required Service SLAs through Change Management, Incident Management and Problem Management.</li>  <li style="">Overall accountability for day to day management of IT Infrastructure (server and storage) - System uptime and SLA (Service Levels Agreement) management, Problem and Change management. Enablement of IT Infrastructure as fully automated, software defined Data Center and offering as a Platform for Enterprise-wide Consumption.</li>  <li style="">Manage the IT budget, regularly reporting budget execution status versus plan</li>  <li style="">Capacity management, Supply/Demand management for IT infrastructure requirements based on the existing projects and keeping future requirements in mind. Responsible for Change Management and Fleet Upgrades</li>  <li style="">Conduct product and vendor evaluations ensuring best in class technologies and partners. Work closely with and manage strategic vendor partner relationships, including assistance in negotiations for IT related procurements.</li>  <li style="">Interact with customers for demonstrating strength of SaaS IT &amp; Security during Sales calls. Help Sales in responding to RFPs.</li>  <li style="">Regularly review and audit the performance of the System Integrator and the Original Equipment Manufacture partners.</li>  <li style="">Work closely with the security team to deploy Secure IT Infrastructure for the enterprise and customer projects</li>  <li style="">Co-ordinate with the Disaster Recovery Manager to implement the exact set of policies and procedures for Business Continuity Planning (BCP) and DR</li></ul>

Director - SAAS Infrastructure & IT Operations

<div style="">Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.</div><div style=""><br></div><div style="">Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.</div><div style=""><br></div><div style="">Start your #CognitiveProcurement journey with us, as you are #MeantforMore</div><div style=""><br></div><div style=""><b style="font-weight: 700">We Are An Equal Opportunity Employer:</b></div><div style="">Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.</div>